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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Thequantummind@outlook.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Thequantummind@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, digital products or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Thequantummind@outlook.com.

 

EU Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you must notify us of your decision by contacting us at thequantummind@outlook.com before the 14-day period expires. You may use the following model withdrawal statement:

"I hereby give notice that I withdraw from my contract of sale of the following goods: [product name], ordered on [date], received on [date]. Name: [your name]. Address: [your address]. Date: [date]."

Returns Once you have notified us of your withdrawal, you must return the goods to us without undue delay and no later than 14 days after notifying us. Return shipping costs are the responsibility of the customer unless the item is faulty or not as described.

Refunds We will reimburse all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods (or proof of return, whichever is earlier). Refunds will be issued using the same payment method used for the original purchase.

Exceptions The right of withdrawal does not apply to:

• Personalised or custom-made items
• Digital downloads that have been accessed or downloaded
• Sealed goods that have been unsealed after delivery for hygiene reasons